Returns and Refunds Policy

At Botanical Bliss, we want you to be happy with your plants. Because we specialize in live plants, each order requires special handling, and plants may experience some stress during transit. Please review the following policy before placing your order.

Live Arrival Guarantee

Our Live Arrival Guarantee applies exclusively to eligible orders shipped via UPS 2-Day or Next Day Air. Orders shipped using standard UPS 3-Day shipping are not covered by this guarantee.

To submit a claim under the Live Arrival Guarantee, customers must:

• Contact Botanical Bliss within 24 hours of the recorded delivery time.

• Provide a clear, continuous unboxing video showing the package being opened and the plant's condition upon arrival.

• Provide any additional photos or information reasonably requested to assess the claim.

Claim Review and Resolution

All claims are reviewed individually by Botanical Bliss. We will assess the plant's condition and the documentation provided to determine whether the plant is nonviable upon arrival.

If we determine that a plant qualifies for coverage under our Live Arrival Guarantee, we will provide an appropriate resolution in the form of a refund or replacement, at our discretion.

For approved claims, refunds cover only the value of the plant. Original shipping charges will not be refunded. If we provide a replacement plant instead, Botanical Bliss will cover the cost of shipping the replacement to you.

Normal shipping stress, minor cosmetic damage, or temporary wilting that does not render the plant nonviable does not automatically qualify for a refund or replacement.

Orders Not Covered by the Live Arrival Guarantee

Orders shipped using standard UPS 3-Day shipping are not eligible for the Live Arrival Guarantee. However, any concerns regarding the condition of a plant upon delivery must still be reported within 24 hours of the recorded delivery time.

Reports for shipments not covered by the guarantee will be reviewed on a case-by-case basis. Submitting a report does not guarantee a refund or replacement.

Reporting Window and Documentation

The 24-hour reporting requirement and unboxing-video requirement apply to all shipments, regardless of the shipping method selected. Claims reported after this period, or claims that do not include the required documentation for Live Arrival Guarantee coverage, may be denied.

Please inspect your plants promptly upon delivery and retain all original packaging until any concerns have been resolved.

Returns

Due to the nature of live plants, we generally do not accept returns for buyer's remorse, changes of mind, or ordering errors. If you receive a plant that appears damaged or nonviable upon arrival, please contact us within the required reporting window before attempting to return or discard the plant.

Nothing in this policy is intended to limit any rights or remedies that may be available to customers under applicable law.

Contact Us

If you have a concern about your order, please contact Botanical Bliss at botanicalblissrareplants@gmail.com with your order information and unboxing video within 24 hours of delivery. We will review your concern and work with you to determine the appropriate next steps.

Thank you for choosing Botanical Bliss and supporting our small business!